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		<title>A Tale of A Contact Center and A Police Station</title>
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		<comments>http://ghifiardi.com/2009/02/14/a-tale-of-a-contact-center-and-a-police-station/#comments</comments>
		<pubDate>Sat, 14 Feb 2009 11:14:32 +0000</pubDate>
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				<category><![CDATA[call center]]></category>
		<category><![CDATA[customer relationship management]]></category>

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		<description><![CDATA[Seorang nasabah terkaget-kaget ketika melihat tagihan kartu kreditnya yang dia dapat dari sebuah bank membengkak apa yang akan dia lakukan? Ada juga seorang nasabah yang kehilangan dompetnya ketika dia sedang enak-enak berbelanja, di tengah kepanikan di benak dia siapa yang menjadi andalan untuk mengeluhkan masalah ini? Atau ketika seorang nasabah sedang mengambil uang di ATM &#8230; <a href="http://ghifiardi.com/2009/02/14/a-tale-of-a-contact-center-and-a-police-station/">Continue reading <span class="meta-nav">&#187;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=ghifiardi.com&amp;blog=5654166&amp;post=93&amp;subd=ghifi&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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